Dear Philip,
John and I do thank you and the staff involved for a very good meeting/party! on Wednesday. We really weren’t expecting such a spread of food and drink, but it was much appreciated. The new building seems to be a great success and we’re looking forward to seeing the garden take shape – I wonder if the beautiful Japanese Maple will be found again, as I gather someone tried to save it!
It was obvious that it is the small niggles which mean more to the residents than any of the larger issues so a suggestion box might be a very good idea. Otherwise, things are obviously going to get done as and when funds allow.
The care of the residents is obviously top priority and I know Mum finds them very kind and caring. It must be difficult for you if staff leave soon after they have been trained! Mum also thinks the present cook is good.
We wish you a happy new year ahead.
Yours John and Linda (Skillen)